Click HERE to return to the main page
A. General Management
B. Critical Analysis and Planning
C. Knowledge Management
View entire content of knowledge competencies as outlined in the CAE exam.
Using Net Promoter Score for Actionable Business Intelligence Donna Oser, CAE President & CEO at Michigan Society of Association Executives Value: 2.5 CAE credits REGISTER - (registration will re-open once new date is confirmed)
Net Promoter Score (NPS) can be a useful metric for association leaders looking to make data-informed decisions. In this association case study, participants will learn the basics of NPS and explore how one association uses NPS to evaluate its progress and inform products and services.
About Donna Oser, CAE Today’s evolving policy environment, complex workforce, and changing economy present significant challenges for association leaders. With two decades of experience in association leadership and governance, Oser combines business acumen and a strategic mindset to help association leaders build capacity, grow influence, and achieve their objectives.
Prior to taking the helm of MSAE, Oser served as deputy executive director for the Michigan Association of School Boards, CEO of Vital Solutions, assistant director of the Michigan Association of Secondary School Principals, and executive director of Michigan PTA.
Donna earned a master's in leadership and strategy from Michigan State University (go green!) as well as undergraduate degrees in accounting and business administration from Cleary University. Oser earned her credentials in association management from the American Society of Association Executives and received extensive training in public engagement and facilitation from the Institute of Cultural Affairs in Chicago, Illinois.
In her spare time, Donna serves on several nonprofit boards, reads voraciously, and enjoys kayaking, cycling, and vodka (but not necessarily in that order).
7 Easy Steps for a DIY Organizational Assessment Vanessa Dennison, CAE, CBAP (she/her) Principal/Owner, Dennison & Associates Value: 2.5 CAE credits REGISTER
Association consultant Vanessa Dennison provides a step-by-step method for conducting a high-value organizational assessment — and using it to align your operations with your strategic direction.
An effective organizational assessment will generate immediate insights and identify ways for your people, processes, and technology to support your strategic goals. And while associations can often benefit from a professional, outside perspective for this type of assessment, these steps can be used to analyze your own organization, and identify ways to ‘move the needle’ on your organization’s priorities.
Determine what changes to make and how, with the confidence to make tough decisions and seize opportunities.
Learn the steps involved in an organizational assessment, including ways to:
Plus, get answers specific to your organization during the program.
You’ll come away ready to conduct an assessment that helps you take your association farther, faster by getting the right people with the necessary skills and training together with efficient processes and capable technology.
Tuesday February 2, 2021 Strategy During Uncertainty: Foundations, Duct Tape, and Tool Belts Leah Gutmann, President First Forward Consulting, LLC 2 CAE Credits
Strategic planning is challenging in the most stable of times. Add in a pandemic, as well as social and political upheavals and we are left with a crystal ball that seems to be filled with mud. No matter how much we shake it or leave it to settle, the future doesn’t seem to become any clearer. Businesses and associations across the country are struggling to figure out how best to protect and move their organizations forward. During this session, participants will gain confidence in their ability to map out an impactful plan for their organization and take a fresh approach to the strategic planning process.
As decision makers, we must realize that duct taping current strategies and policies together in order to weather the storm can often do more harm than good to both the business and its employees. Instead, learn how to analyze and assess the strength of your foundation through reaffirming the organization mission and vision statements. Take a trip back to the basics and explore how to apply some traditional tools that will allow you to take a fresh look at your business, your members, and your markets. Participants will gain skills to make critical decisions on whether to grow, protect, or rebuild the organization. Set the path to success and get energized to put on your tool belts and build your organizations stronger and better than ever.
Business Strategic Planning During The Pandemic: What’s Changed, What Hasn’t? (forbes.com)
Three Proactive Response Strategies to COVID-19 Business Challenges (mit.edu)